Certified KPI Professional - C-KPI

Certified KPI Professional



  • Introduction:

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.


This training course presents a rigorous KPI Measurement Framework in the field of key performance indicators and relies on best practices identified in the real business environment.


  • Who Should Attend:

This Three full days Training Program is designed for Professionals from different fields, such as; Finance, HR, Production, Logistics, IT, Strategy Managers and others, interested in key performance indicators, will acquire the competencies needed to measure the performance of their team, department or organization.


  • Learning Objectives


  • Differentiate between objectives, KPIs and initiatives.
  • Understand KPI selection in different contexts.
  • Apply best practice techniques to KPI selection.
  • Document KPIs in a standardized template.
  • Learn when and how to use benchmarking in target setting.
  • Optimize the KPI activation and data gathering process.


  • Program Outlines


  • Day 1 -  A Standardized Approach to KPIs
    • The World of KPIs
    • Challenges in performance measurement.
    • The value added by KPIs.
    • KPIs concept map.
    • Governance.
    • Organizational levels.
    • Understanding KPIs:
    • KPI related terminology.
    • SMART objectives decomposed by specific criteria.
    • KPI lifecycle.
    • KPI Typology:
    • Leading vs. lagging KPIs.
    • Qualitative vs. quantitative KPIs.
    • Efficiency vs. effectiveness KPIs.


  • KPI Taxonomy:
  • Interdisciplinary systemic worldview.
  • KPI use case scenarios.
  • KPI DNA map.


  • Day 2 - KPI Selection and Target Setting


  • KPI Selection:


  • KPI selection for organizational scorecard.
  • KPI selection sources.
  • KPI selection techniques.


  • KPIs in Context:


  • KPI selection for industry.
  • KPIs cascaded to functional area.


  • KPI Documentation:


  • KPI documentation form functions.
  • KPI documentation form design.
  • KPI documentation process.
  • Organizational KPI libraries development.
  • Weights and indexes.


  • Working with targets:


  • Target setting process.
  • Targets in practice.
  • Challenges in working with targets.
  • Negative behaviors when setting targets.



  • Day 3 - Data Gathering and Visualization


  • Data Gathering:
  • Data quality dimensions.
  • KPI reporting data sources.
  • KPI activation tools.
  • KPI activation techniques.


  • Working with Data Custodians:


  • Communication improvement with data custodians.
  • Community of practice.


  • Data Visualization:


  • Guidelines to designing efficient templates.
  • Usability in terms of visual design.


  • Scorecard and Dashboard Design:


  • Scorecard and dashboard examples.
  • Best practices in scorecard design.
  • Best practices in dashboard design

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