Organizational excellence refers to ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations.
- - Managing for organizational excellence
- Organizational excellence is often the result of transitional and transformational activities. Successful organizational outcomes require deliberate management and improvement in six key areas:
- 1- Information: Metrics, measures, and decision support
- 2- Structure: Roles, responsibilities, and accountabilities of each functional area
- 3- People: Total Human Capital within the Organization
- 4- Rewards: Compensation and Incentives
- 5- Learning Systems: Knowledge and Training
- 6- Work processes: Interaction and Linkage of Workflows
Excellence is a measure of consistently superior performance that surpasses requirements and expectations without demonstrating significant flaws or waste.
- - Why Organization Excellence:Organizational excellence continues the progress established by a foundation such as TQM, in which all levels of the organization participate in continual improvement.
The traits and attributes of organizational Excellence touch critical Areas such as: Leadership, Strategic planning, Customer and Market Focus, Information and analysis, Human Resources Focus, Process Management, People Results, Strategy, Business results, and Society Results.
At TJC we put extreme efforts to make sure that your improvement program is as effective and efficient as possible to achieve and exceed the intended desired results.