Certified KPI Professional

C - KPIP

 

• Introduction:

KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

 

This training course presents a rigorous KPI Measurement Framework in the field of key performance indicators and relies on best practices identified in the real business environment.

 

• Who Should Attend:

This Three full days Training Program is designed for Professionals from different fields, such as; Finance, HR, Production, Logistics, IT, Strategy Managers and others, interested in key performance indicators, will acquire the competencies needed to measure the performance of their team, department or organization.

 

• Learning Objectives

           

• Differentiate between objectives, KPIs and initiatives.
• Understand KPI selection in different contexts.
• Apply best practice techniques to KPI selection.
• Document KPIs in a standardized template.
• Learn when and how to use benchmarking in target setting.
• Optimize the KPI activation and data gathering process.

 

• Program Outlines

 

• Day 1 -  A Standardized Approach to KPIs
  • The World of KPIs
  • Challenges in performance measurement.
  • The value added by KPIs.
  • KPIs concept map.
  • Governance.
  • Organizational levels.
  • Understanding KPIs:
  • KPI related terminology.
  • SMART objectives decomposed by specific criteria.
  • KPI lifecycle.
  • KPI Typology:
  • Leading vs. lagging KPIs.
  • Qualitative vs. quantitative KPIs.
  • Efficiency vs. effectiveness KPIs.

 

• KPI Taxonomy:
• Interdisciplinary systemic worldview.
• KPI use case scenarios.
• KPI DNA map.

 

• Day 2 - KPI Selection and Target Setting

 

• KPI Selection:

 

• KPI selection for organizational scorecard.
• KPI selection sources.
• KPI selection techniques.

 

• KPIs in Context:

 

• KPI selection for industry.
• KPIs cascaded to functional area.

 

• KPI Documentation:

 

• KPI documentation form functions.
• KPI documentation form design.
• KPI documentation process.
• Organizational KPI libraries development.
• Weights and indexes.

 

• Working with targets:

 

• Target setting process.
• Targets in practice.
• Challenges in working with targets.
• Negative behaviors when setting targets.

 

 

• Day 3 - Data Gathering and Visualization

 

• Data Gathering:
• Data quality dimensions.
• KPI reporting data sources.
• KPI activation tools.
• KPI activation techniques.

 

• Working with Data Custodians:

 

• Communication improvement with data custodians.
• Community of practice.

 

• Data Visualization:

 

• Guidelines to designing efficient templates.
• Usability in terms of visual design.

 

• Scorecard and Dashboard Design:

 

• Scorecard and dashboard examples.
• Best practices in scorecard design.
• Best practices in dashboard design

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